The Sears Hometown Store of Susanville, California has been named a 2017 “Sears Hometown Premier Store” for consistently offering the highest level of customer service, as well as outstanding store performance and quality standards.
Located at 911 Main St., the store was one of only 234 locations throughout the company’s 720-plus unit system to receive this national recognition this past quarter.
“We strive to serve our community with the highest-level of customer service, so this recognition speaks volumes to the hard work and dedication of each and every one of our employees,” said Kevin Smith, owner and operator of the Sears Hometown Store in Susanville. “To be honored as a Premier Store is a direct reflection of their tenacity as well as the support of our community. We couldn’t have earned this achievement without either and want to thank our customers for their continued patronage.”
Approximately 35 percent of Sears Hometown Stores receive this prestigious award. As part of this honor, each Premier Store will be given the opportunity to participate in special events along with other Premier Stores throughout the year.
“Kevin and Kitty Smith and their employees set a prime example for all other stores in our system to follow,” said Will Powell, CEO and president of Sears Hometown and Outlet Stores, Inc., which operate Sears Hometown Stores. “Naming the Sears Hometown Store of Susanville as a Premier Store is a testament to their strong commitment in serving their local community above and beyond what is typically expected.”
Sears Hometown Stores are a unique retailing concept; they combine the value, selection and services associated with larger retail stores but are owned and operated by a member of the local community. Each location provides exceptional customer service along with a wide assortment of appliances, tools, electronics, fitness equipment as well as lawn and garden merchandise.
In addition, Sears Hometown Store associates can order customers any product from the entire merchandise selection offered by Sears Holdings Corporation, including apparel, footwear, jewelry and much more. This unique format allows customers in small communities to have access to the great products and brands usually found only in Sears stores.
About Sears Hometown and Outlet Stores, Inc.
Sears Hometown and Outlet Stores, Inc. is a national retailer primarily focused on selling home appliances, lawn and garden equipment, tools and hardware. As of April 29, Sears Hometown and Outlet Stores, Inc. and its dealers and franchisees operated 1,012 stores across all 50 states as well as in Puerto Rico and Bermuda.
In addition to merchandise, Sears Hometown and Outlet Stores, Inc. provides consumers with access to a full suite of services, including home delivery, installation and extended service contracts.
Sears Hometown and Outlet Stores, Inc. operates through two segments — the Sears Hometown and Hardware segment and the Sears Outlet segment. The Sears Hometown and Hardware segment’s stores are designed to provide customers with in-store and online access to a wide selection of national brands of home appliances, lawn and garden equipment, tools, sporting goods and household goods, depending on the particular store. The Sears Outlet stores are designed to provide customers with in-store and online access to purchase new, one-of-a-kind, out-of-carton, discontinued, reconditioned, overstocked and scratched and dented products across a broad assortment of merchandise categories that are significantly lower than list prices.