DMV reminder: Susanville office has new hours

The California Department of Motor Vehicles reminds customers that the Susanville office, located at 2615 Main St., implemented modified public hours on July 1. The office remains open to the public on Mondays, Wednesdays and Fridays.

On weekdays when the office is closed to the public, DMV team members process transactions started online that require additional processing or with customers transactions started using the DMV’s Virtual Office. This will help improve efficiency and speed up processing times for all customers as more tasks are completed online. As previously announced, starting June 3, 2024, the DMV no longer processes simple transactions in offices that can easily be completed online or through other convenient options.

The DMV’s ongoing customer-focused digital transformation provides many opportunities online or through other convenient options to complete DMV tasks. Most DMV transactions do not require an office visit and can be conveniently started or completed online at dmv.ca.gov/online.

The DMV closely reviewed transaction volumes, staffing, wait times and other criteria at its 170 offices statewide to determine which offices to move to a modified schedule while still being able to meet the in-office needs of the communities they serve. The DMV expects the change to have minimal impact on overall wait times.

Customers should note that regular DMV office hours are from 8 a.m. to 5 p.m. on Mondays, Tuesdays, Thursdays and Fridays. On Wednesdays, offices open at 9 a.m.

Before going to an office – try online first
The DMV has taken many steps to offer more digital services. Most DMV tasks do not require an office visit, including simple self-service transactions that are no longer available in offices. The DMV encourages customers to use its online services and other service channels to complete transactions, including eligible driver’s license and vehicle registration renewals. Customers can also use the Service Advisor on the DMV website to learn their options to complete DMV tasks.

To sign up for paperless vehicle registration and driver’s license renewal notices, customers must sign in or create a secure online account at dmv.ca.gov, and then opt in.