Frontier advises customers to be prepared; Be ready for extreme conditions

Severe weather and natural disasters, like hurricanes, tornadoes, earthquakes, wildfires, thunderstorms and flooding, can affect anyone. It’s important to prepare in advance of these types of situations.

During extreme conditions, always rely on and follow your local emergency management instructions. If a Frontier® service disruption occurs, rest assured that we will work as quickly and safely as possible to address and remedy the situation.

Visit our emergency preparedness page for resources and contact information to help you be prepared and ready for extreme conditions.

VoIP customers need to know

Your Frontier VoIP phone service, including 911 service, will not function without electrical or battery backup power. In the event of a power outage, you may not be able to make calls and you should ensure that you have a functioning battery backup for the following: Modem/Router, Optical Network Terminal (ONT), IP Phone/Analog Telephone Adapter (ATA) and Ethernet Switch, or an alternate means of calling 911.