Frontier Communications closing certain premier retail stores including Susanville

Frontier Communications is closing its Premier Retail Stores in the areas listed below, effective July 31, 2021. Since the COVID-19 pandemic began, Frontier retail teams, working remotely, have helped customers transform how they interact with the company. Frontier team members will continue to serve residential, small-business, education and enterprise customers.

“We are committed to engaging with customers and will continue to do so in ways they increasingly prefer – online and phone,” said Bud Hirst, assistant vice president of our Alternate Channels team. “We welcome the opportunity to innovate how we communicate with customers, and we have highly trained support teams ready address all their needs.”

Mr. Hirst added that it is easy to contact Frontier.


Residential customer service

  • Residential customer service: (800) 921-8101. English or Spanish.
  • To pay your bill: (800) 801-6652, or

  • Have a question? Visit


Business customer service

  • Business customer service: (800) 921-8102
  • To pay your bill: (800) 801-6652, or

  • Have a Question? Visit


Affected locations

1010 Main St.,     Susanville, California.

927 Hancock Road, Bullhead City, Arizona.

831 East Hal St., Show Low, Arizona.

3129 Stockton Hill Road,  Kingman, Arizona.

21 12th St, Colusa, California.

76 E Grady St., Statesboro, Georgia.

109 E Market St., Bloomington, Illinois.

208 W. Union St., Marion, Illinois.

330 Beecher Ave., Jacksonville, Illinois.

222 Northwestern Ave., West Lafayette, Indiana.

3401 US Highway 41, Terre Haute, Indian.

860 Terrace St., Muskegon, Minnesota.

1520 Church St., Gardnerville, Nevada.

1113 Front Street, Georgetown. South Carolina.

154 East 2nd St., New Richmond, Wisconsin.

428 W. Main St., Clarksburg, West Virginia.

About Frontier Communications

     Frontier Communications offers a variety of services to residential and business customers over its fiber-optic and copper networks in 25 states, including, high-speed internet, video, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.       More information is available at