Lassen County opens coronavirus call center, email

Lassen County now has a phone number and email address for those seeking information regarding COVID-19.

“If you have questions about what is happening in Lassen County, or how the virus is spread, our phone lines are currently staffed from 8 a.m. to 5 p.m. Monday through Friday,” read the poster from Lassen County Health and Social Services Department. “You may call if you have questions about your own health and would like to be pre-screened. Please note that this call center cannot access COVID-19 testing results.”

The phone number is 251-8100

The email is [email protected]

            According to Health and Social Services Director Barbara Longo, local medical facilities have been “inundated with calls.”

“We want the public, if (they have) any questions, if they think they have the illness, to call this line and then we’ll triage it to the appropriate party or give them the information that they need, or direct them to find more resources,” Longo said.

“We’re really working on combating and trying to stay in front of the COVID-19 event,” said Longo during the Tuesday, March 17 Lassen County Board of Supervisors meeting. “There’s a lot of information out there, so we are trying to help manage the communication in a way that is vetted and factual.”

The COVID-19 center is housed in the public health department, and, under the oversight of public health nurses, Lassen Community College nursing students are manning the phones.

Longo noted the nursing students will have all the guidance vetted through the county.

“It’s really, truly a community effort,” Longo said. “It’s so heart-warming to see so many people pull together at this time when so many resources are obviously being pulled in different directions.”

The supervisors thanked the public health team for its work.

“It is our staff, it is our people and our institutions that we are going to lean on during this time. So we appreciate public health and the folks from public safety who are facing these issues,” said board chairman David Teeter.

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