Lassen Municipal Utility District announces billing error

If you’re a Lassen Municipal Utility District customer in good standing and you notice something on your bill that appears to be completely wrong in the next few days — you might be right. LMUD announced a software programming error led to some incorrect billing information on bills sent out today, Monday, Sept.. 25. LMUD is aware of the error and working to correct it. If you think you might need immediate assistance, call LMUD at (530) 257-4174.

Here’s what happened
According to a LMUD statement, “As a result of a software programming error, some Lassen MUD customers may have received bills with incorrect billing information. LMUD bills sent out Sept. 25, may show an erroneous disconnect notice and an incorrect past-due amount. The payment stub and the back page of the bill were affected by the printing error, however, the information listed on the top half of the front page of the bill is correct.

“This error only affected the printing of the bills and will in no way impact a customer’s payment history with LMUD or overall credit with national credit reporting bureaus. Please be aware that if your account is past due, this error does not extend disconnection or payments due. If you need assistance meeting your electric bill, please reach out to us, we have several programs that may be able to help.

“As a reminder, please make sure your contact information is up-to-date and that we have an active phone number on file. You can contact the LMUD office at (530) 257-4174 with any questions or concerns you may have, or to update your account information.

“We apologize for any inconvenience this may have caused. The LMUD staff is working with our software provider to correct the error as quickly as possible.”