LMUD closes offices to public Monday, Nov. 23

In the interest of the safety of our community and our employees, and to help stop the spread of COVID-19, the Lassen Municipal Utility District has suspended public access to our lobby and offices until further notice.

At this time, employees that can work from home are doing so, others are reporting to work as usual. We are practicing social distancing and are taking extra precautions to limit employee contact with each other and the public. LMUD continues to conduct business via email, phone and fax.

We understand that closing the office impacts the way some of our customers pay their bills and other LMUD related business. In order to lessen the impact, we offer a variety of ways to serve your needs.

 

Pay online

On our website click on the “View/Pay Your Bill” link.
SmartHub app – LMUD’s SmartHub app allows you to view usage, pay your bill and communicate with our office staff. Visit Google Play or Apple App store to download the app.

 

Pay by phone

Our secure “IVR” payment line is available 24 hours a day. Simply call 257-4174 and follow the prompts.

 

Pay at our office

Our payment drop box, located at 65 S. Roop St., can be accessed anytime day or night. We ask that you pay by check, money order or cashier’s check. We cannot accept cash payments at this time. If you require a receipt, please note that on your payment and we will mail it to you as soon as possible.

 

Start, stop or transfer service

While our office is closed, you can still stop, start or transfer service. Call our office at 257-4174 for details. Documents are available online atlmud.org, and in our office foyer located at 65 S. Roop St.

Our line crews will continue to respond to outage reports and other necessary calls. Our field personnel will be available on a as needed basis; however, they are limiting their contact with the public and practicing social distancing.

LMUD will continue to monitor and evaluate this situation and provide updates and alerts to the community as they become available on our Facebook page at

facebook.com/lassenmud and on our website.

We appreciate your patience and understanding. Our goal is to provide the level of service that you’ve come to expect, while serving the best interests of public and employee health.

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