Effective 1 p.m. Monday, March 16, the LMUD offices will be closed to the public through March 31.
“In the interest of the safety of our community and our employees, Lassen MUD has made the decision to suspend public access to our lobby and offices through March 31,” read a statement from the utility.
LMUD noted employees are reporting to work as usual — LMUD will continue to conduct business via email, phone and fax.
“We understand that closing the office will impact the way some of our customers pay their bills and other LMUD related business. In order to lessen the impact, we offer a variety of ways to serve your needs,” it read.
Online bill pay – Visit our website at lmud.org and click on the “View/Pay Your Bill” link.
SmartHub app – LMUD’s SmartHub app allows you to view usage, pay your bill and communicate with our office staff. Visit Google Play or Apple App store to download the app.
By phone – Our secure “IVR” payment line is available 24 hours a day. Simply call 257-4174 and follow the prompts.
At the office – The payment drop box, located at 65 S. Roop, can be accessed anytime day or night. They ask that you pay by check, money order or cashiers check. LMUD cannot accept cash payments at this time. If you require a receipt, please note that on your payment and we will mail it to you as soon as possible.
Start, stop or transfer service – While the office is closed, you can still stop, start or transfer service. Call our office at 257-4174 for details. Documents are available online at lmud.org, and in the office foyer located at 65 S. Roop
Line crews will continue to respond to outage reports and other necessary calls. Our field personnel will be available on an as needed basis.
LMUD will continue to monitor and evaluate this situation and provide updates and alerts to the community as they become available on its Facebook page, and on its website, lmud.org.
“We appreciate your patience and understanding. Our goal is to provide the level of service that you’ve come to expect, while serving the best interests of public and employee health.
Finally, LMUD encourages you to consult the CDC’s website, cdc.gov for the most accurate and up-to-date information regarding COVID-19 and best practices to help avoid the spread of the coronavirus,” the statement read.