New Clayful program at LHS helps students in times of crisis

With more than a decade of experience as an educator, Morgan Nugent, the Superintendent of Lassen Union High School District, recognizes the crucial role schools and educators play in students’ lives. So, Nugent found a way for students to use technology to help them sort things out when they find themselves in a troubling situation.

Enter Clayful, a platform enabling students to express their feelings via chat. In collaboration with K-12 schools, Clayful’s mental health coaches deliver crucial chat-based, one-on-one support, effectively bridging the counselor gap and offering data-driven insights, including alerts for struggling students.

The success of this innovative tool available to more than 800 students in Lassen High School and Lassen County has spread nationwide to thousands of students who are reporting they now feel less anxious and more hopeful.

“It’s been a really good program for us,” Nugent said. “It allows students to have a chance to talk to a mental health provider from 8 a.m. to 10 p.m. and they can reach out about anything from anxiety, depression, anorexia, boyfriend / girlfriend trouble to whatever … And it’s all on texting. There are multiple layers to it for safety purposes … We’ve had some good use out of it, and hopefully it keeps on growing and reaching out to other students who might need it.”

Nugent said one important aspect of the program is kids don’t have to meet and talk to a mental health provider in person.

“Some students just don’t want to go talk to people face-to-face all the time,” Nugent said. “A lot of them are more comfortable texting than they are actually talking to somebody. So, this is sort of a stopgap between the two of them to help the students work though whatever issues they’re dealing with but also help them get into contact with the right people to provide further care … We want to make sure we do everything we can to address the students’ social and emotional issues and get them the help they need, especially nowadays.”

LHS parents have been notified about the program, and their approval is required before students participate in the program.

“We’ve had a few people who do not want their kids to do it,” Nugent said, “so their kids weren’t added to the list to do that, but for the most part parents are glad there’s something else out there to help their children. It’s a lot better than having a kid make a rash decision that we’ll all have to live with for the rest of our lives.”

Students and parents who want more information on Clayful should contact the counseling office at Lassen High School.

Information on Clayful
According to, Clayful closes the gap between the supply and demand for mental health providers. Clayful makes it possible for schools to offer wellness support to 100 percent of their students‍.

  • Clayful provides an alternative pathway for students seeking wellness support in a way that aligns with the communication style students prefer most: texting‍.
  • Clayful feels anonymous because it’s chat based. Students often get support with things online before they are ready to get it in person.

‍• Clayful provides support in real-time so students can get support where and when they need it, without needing to wait for an appointment.

More information on Clayful

  • 99.5 percent of chats on Clayful center around daily stressors, setting goals, problem-solving and conflict resolution.
  • In the event of a crisis, coaches and coach supervisors work together to follow clear and codified escalation procedures.
  • Coaches never deal with escalations alone; a team of coach supervisors and platform administrators work together to support higher acuity needs.
  • In these instances, the coaching team will administer a risk assessment to the student before deciding on the best course of action.
  • If it is determined that a student is at risk of imminent harm, Clayful will reach out to a pre-designated escalation team at the school, the student’s guardian and/or a pre-identified local emergency agency depending on time of day and/or the location of the student at the time of the crisis.