AAA offers free roadside assistance to first responders, healthcare workers

AAA Northern California announced a new initiative offering free AAA Roadside Assistance service to first responders and healthcare workers to help get these heroes back on the road so they can save lives and keep the community safe.

“First responders and healthcare workers are on the front lines of this crisis,” said Tim Condon, president and CEO of AAA Northern California, Nevada and Utah. “Offering free AAA Roadside Assistance when they break down is a small way AAA can help get these heroes back on the road to where they’re needed most. As a member service organization and leader in roadside assistance, AAA is proud to lend our services to ensure the safety, security and peace of mind of the communities we serve.”

All first responders and healthcare workers, including those who may not be AAA members, can call (800) AAA-HELP if they need roadside assistance. The offer is valid through the end of May. AAA Roadside Assistance operates as an essential service during shelter-in-place orders, and is available 24 hours a day, seven days a week.

This announcement is the latest of several initiatives AAA Northern California is doing to help communities respond to and recover from COVID-19, including:

Insurance premium refunds: AAA Northern California’s auto policy customers will receive premium refunds totaling $100 million. Members with an active policy as of April 30 will receive a 20 percent refund for two months of auto premiums (refunds are available everywhere, except where prohibited by law). Customers do not need to take any action to receive their refund, and they can expect to receive it by May 31. The refund program will continue to be evaluated based on the length of shelter-in-place orders.

Member wellness calls: As 95 percent of the country remains under stay-at-home orders, AAA Northern California employees are mobilizing to ensure our members are safe and secure at home. Employees are calling AAA members to share cost-saving tips, and offering to connect members to other public resources as they adapt to these challenging times.

Virtual car seat inspections: AAA Northern California is helping expectant families get home safely from the hospital by offering free virtual car seat inspections with nationally certified Child Passenger Safety Technicians. With three in four car seats installed incorrectly, this virtual inspection will help ensure their newest family member is safely secured while they need to be on the road.

Vehicles for Gig4Good: In Northern California, where AAA operates the GIG Car Share service, our Gig4Good program helps local community organizations.

Community partners receive free driving credits and dedicated Gig cars to help mobilize their community efforts, including food delivery and distribution. Additionally, Gig is offering 2 hours of free driving credit for members to make essential trips, such as grocery shopping, from 2 to 4 p.m. PST on Tuesday, April 21.

For more information, call Sergio Avila, (702) 415-2296 or email