Request to decrease rates

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 The California Public Utilities Commission (CPUC) may hold an evidentiary hearing at the time and place below regarding Pacific Gas and Electric Company’s (PG&E) application A.20-09-018.

At this hearing, PG&E, consumer advocacy groups, and other parties to this proceeding testify before a CPUC Administrative Law Judge regarding PG&E’s request. The public can attend and listen to the proceeding but are not allowed to testify.

Where and when will the Evidentiary Hearing be held?

In compliance with the Governor’s directive and CPUC’s ongoing efforts to protect customers and community members, there will be no in-person physical location for the evidentiary hearing and will instead hold the hearing virtually. Please monitor the CPUC’s daily calendar (located at for any changes relating to the evidentiary hearing.

Date:                                                           Time/Location/Remote Access

April 12-14, 2021                               This information will be made available on the                                                                         CPUC’s website at

Why is PG&E requesting this rate decrease?

On September 30, 2020, PG&E filed its application with the CPUC requesting approval to sell its San Francisco General Office complex (SFGO) located at 215 Market Street, 245 Market Street, 77 Beale Street, 50 Main Street, 25 Beale Street and 45 Beale Street in downtown San Francisco, and relocate its headquarters to 300 Lakeside Drive in Oakland (the “Lakeside Building”). In this application, PG&E is proposing to (1) return the net gain on the sale of the SFGO to customers and (2) recover the costs related to the move to the Lakeside Building.

As part of this application, PG&E presents a real estate strategy that provides benefits to PG&E’s customers, operations, and workforce, including returning the net gain from the SFGO sale to customers in rates over five years, beginning in 2022.

How could this affect my monthly electric rates?

Most customers receive bundled electric service from PG&E, meaning they receive electric generation, transmission and distribution services. Based on rates currently in effect, if PG&E’s proposal is approved, it is estimated that the electric portion of the bill for a typical bundled residential customer using 500 kWh per month would decrease from $127.40 to $126.47, or -0.7%.

Direct Access and Community Choice Aggregation are unbundled electric service customers who only receive electric transmission and distribution services from PG&E. On average, it is estimated that these customers would see a decrease of -0.5%.

Other Departing Load customers do not receive electric generation, transmission or distribution services from PG&E. However, these customers are still required to pay certain charges by law or CPUC decision. On average, it is estimated these customers would see a slight decrease of -0.3%.

Actual impacts will vary depending on customer usage, the sale price of the SFGO, and actual relocation costs.

How will the application affect gas rates?

If PG&E’s request is approved by the CPUC, it is estimated that the average monthly bill for a typical residential customer averaging 32 therms per month would decrease from $53.81 to $53.33, or -0.9%.

Actual impacts will vary depending on customer usage, the sale price of the SFGO, and actual relocation costs.

How does the rest of this process work?

This application has been assigned to a CPUC Administrative Law Judge who will consider proposals and evidence presented during the formal hearing process. The Administrative Law Judge will issue a proposed decision that may adopt PG&E’s application, modify it, or deny it. Any CPUC Commissioner may sponsor an alternate decision with a different outcome. The proposed decision, and any alternate decisions, will be discussed and voted upon by the CPUC Commissioners at a public CPUC Voting Meeting.

Parties to the proceeding are currently reviewing PG&E’s application, including the Public Advocates Office, which is an independent consumer advocate within the CPUC that represents customers to obtain the lowest possible rate for service consistent with reliable and safe service levels. For more information about the Public Advocates Office, please call 1-415-703-1584, email, or visit

Where can I get more information?

Contact PG&E

Pacific Gas and Electric Company
Corporate Headquarters Application (A.20-09-018)
P.O. Box 7442
San Francisco, CA 94120

Phone: 1-800-743-5000

TTY: 1-800-652-4712

Contact CPUC

Please visit to submit a comment about this proceeding on the CPUC Docket Card. Here you can view documents and other public comments related to this proceeding. Your participation by providing your thoughts on PG&E’s request can help the CPUC make an informed decision.

If you have questions about CPUC processes, you may contact the CPUC’s Public Advisor’s Office.

 Public Advisor’s Office

505 Van Ness Avenue

San Francisco, CA 94102


Phone: 1-866-849-8390

Please reference Corporate Headquarters Application A.20-09-018 in any communications you have with the CPUC regarding this matter.